Terms & conditions
Please read the following content carefully to better understand our services. We present to you our booking policies, cancellation policies and other terms & conditions
The Risks & Benefits of Counselling at Dive Into Self
Counselling enables one to attend to and manage concerns that they came in with. The counsellor and the counselling environment will invite you to verbalize and share your deepest concerns while coming to an eventual shift in perspective.
The counselling process involves exploring uncomfortable and distressing feelings such as sadness, anger, frustration, or guilt when sharing your concerns.
It may lead you to come in contact with vulnerable and hidden parts of yourself.
At the same time, it may also lead to a greater understanding of your inner processes and patterns.
One of the things to keep in mind with counselling is that, it will not provide an instant cure or easy solution to concerns. However, if conditions arise that make it difficult to bear the discomfort, the counsellor will hold space for the discomfort and frustration. However, in case there is a mismatch of interests, or if the nature of concerns is beyond the scope of the alloted counsellor’s current expertise, you will be redirected to a more appropriate therapist.
Confidentiality / Privacy Policy
The sessions shall remain strictly confidential. Please be assured that counselling is a safe space, and all information you share in the session will be kept private and confidential. Additionally, it is important that the value of confidentiality goes both ways. Hence, please refrain from recording or taking screenshots of our sessions in any setting without consent. Please refrain from sharing my personally identifying information on any social media account. I would request you to maintain confidentiality to the best of your ability.
Limits to confidentiality
It is imperative to note that there are certain exceptions to confidentiality wherein I may not require your authorization to release information shared by you. These are specific circumstances that include:
(a) Harm to self
(b) Harm to others
(c) Child, elderly person, or incompetent person being abused or neglected
Cancellations
We understand that life's demands can sometimes necessitate changes to your scheduled therapy sessions. To ensure the best experience for all our clients, we kindly request a minimum of 24 hours notice for any cancellations or rescheduling. Sessions cancelled within this timeframe will not incur any charges. For cancellations made within less than 24 hours, a cancellation fee equivalent to 50% of the session cost will be applied. In cases of emergencies, you can discuss this with your therapist and the cancellation fee can be discounted. If no information is given, a cancellation fee equivalent to the full session cost will be applied. We appreciate your understanding and cooperation as we strive to provide consistent and high-quality online therapy services for all.
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Counseling fees is non-refundable unless otherwise specified or required by law. Refunds may be considered on a case-by-case basis, taking into account extenuating circumstances.
Refund Policy
Termination / Discontinuation of Services
You may end therapy at any time. Generally, you will be the one who decides when counselling will end. You are encouraged to make this decision in collaboration with me. However, there are situations in which I may decide when it will end, such as the following (but are not limited to):
(a) We may recognize you are coping with a problem outside our scope of competence or expertise.
(b) If we feel that you have made progress and a therapist intervention is no longer needed.
Withdrawal of Consent
Please be aware that you are free to withdraw your consent to any aspect of the counselling service, or the service itself, at any point of time. You will not face any repercussions for the same.